ArtWeddings is dedicated to providing the best products for all the clients. If unfortunately, you are not satisfied with your purchase, please let us know so we can take care of you.
Items you may return or exchange
If you find the item broken or damaged upon receipt, please contact with us within 48 hours providing photo prof. You can get relative refund or a replacement.
If you find your order missing some products, please contact with us within 48 hours. You can get a partial refund or a reshipment.
If you get the wrong products instead of what you ordered, please contact with us within 48 hours providing photo prof. You can get full refund or a replacement.
If you get items with wrong product descriptions, please contact with us within 48 hours providing photo prof. Please be noted that “wrong descriptions” does not include object difference of color shades, etc.
We accept unconditional return within 7 days upon receipt. The dress should be returned in its original condition, unworn, unwashed, with original labels on.
Please be noted that any returned items shall be in their original condition, unworn, unwashed, undamaged and with tags attached.
Items you may not return and exchange
Every item especially made for your own measurements may not be returned, unless detailed photos prove that they have an issue caused by us.
Computer screen resolution varies, thus may influence the photo colors. Slight color difference between real item and the color shown on screen may not be recognized as defective or mis-shipped.
Tips: Order swatches in advance if you are unsure about the colors.
ArtWeddings applies its own standard of sizes, which may differ from what you usually wear. We may not accept return for dresses that are made to correct size you choose.
Tips: Go to a professional seamstress for your measurements and compare by our size chart.
Since most of the dresses are hand-crafted, inevitable situations like thread residue, folds after long-term international delivery, slight mark left by water erasable pen may not be verified as quality issues.
(1) Thread Residue. Use a pair of scissors to have the thread residue cut.
(2) Folds. Have the clothing ironed. For some clothing comes with beading, embroidery or other embellishment, have it ironed from the opposite side(inner side).
(3) Slight Mark. Most of the slight mark has been left by water erasable pen from the dress maker when cut the fabric. Please take some water with this part and gently rub, the mark will disappear right away.
Time for Returns
How to Return
Exchange or Refund
|Payment Method||Time for Refund|
|PayPal||Instant (within 8 hours in working time)|
|Credit Card||15-25 business day|
ArtWeddings reserves the right to refuse a return or a refund.